Your request must be submitted at least seven (7) days before your next billing date.
Please include your reason for cancellation to help us improve our services.
4. Cooling-Off Period
You have a four (4) week cooling-off period from the date you join the program.
During this period you may cancel your membership for any reason.
Payment Plan Members
If you cancel during the cooling-off period, no further payments will be charged after cancellation.
Up-Front Members
If you paid the full amount up-front, you may request a pro-rated refund during the cooling-off period.
Refunds are calculated using the standard payment plan rate of $299 per month, not the discounted up-front price of $2,999. This ensures the up-front discount only applies when the full program commitment is completed.
Refund calculation:
Up-front payment minus the value of time used, calculated at $299 per month.
All refund requests must be submitted within four (4) weeks of joining the program.
After the cooling-off period has ended, purchases are non-refundable.
5. Refund Policy
All applications to join UMS Online Coaching require an initial payment, either via payment plan or up-front.
After reviewing your Pre-Exercise Questionnaire, if we determine that the UMS program is not suitable for you, your initial payment will be refunded.
For security and geographical reasons, refunds are processed via PayPal.
6. Office Hours
Unity Gym coaching and customer support operate during the following hours:
Monday to Friday
8:30am – 5:30pm AEST
Support is unavailable on:
→ Weekends
→ Australian public holidays
→ Christmas holiday period (December 25 – January 2)
→ Easter holiday period (Good Friday – Easter Monday)
7. Intellectual Property & Content Protection
All training programs, coaching materials, videos, documents, and systems provided by Unity Gym are intellectual property owned by Unity Gym.
These materials are provided for personal use only.
You may not:
→ Share your account with others
→ Distribute program materials
→ Copy, reproduce, or republish any content
→ Sell or provide UMS programs to others
Unauthorized sharing or distribution may result in immediate termination of access without refund.
8. Account Access & Security
Your UMS account is for individual use only.
Sharing login details with other individuals is prohibited.
Unity Gym reserves the right to suspend or terminate access if account sharing or misuse is detected.
9. Payment Failure & Chargebacks
If a scheduled payment fails, Unity Gym will attempt to process the payment again.
If payments remain unpaid, access to coaching services and program materials may be suspended until the account is brought current.
By joining UMS, you agree to contact Unity Gym support before initiating any payment dispute or chargeback with your bank or credit card provider.
10. Acknowledgement & Disclaimer
By purchasing or using any Unity Gym products or services, including enrollment in UMS Online Coaching via Everfit, you acknowledge and agree to these Terms of Service.
You represent to Unity Gym (Unity Gym Online Pty Ltd, Unity Gym Holdings Pty Ltd, their directors, team members, partners, associates, and related entities) that you have not withheld any medical information that would prevent you from safely participating in an exercise program.
You acknowledge that participation in any exercise program carries inherent risk.
You accept full responsibility for your participation and agree not to hold Unity Gym liable for any injury, loss, or damage sustained while undertaking any Unity Gym or UMS training program.
11. Results Disclaimer
Unity Gym and the Unified Movement System (UMS) provide coaching, education, and training systems designed to help participants improve strength, flexibility, fitness, and overall physical performance.
However, individual results will vary based on factors including:
→ Consistency
→ Effort
→ Training history
→ Injury history
→ Nutrition
→ Sleep
→ Lifestyle factors
By joining UMS, you acknowledge that results depend on your active participation, consistency, and commitment to the program.
UMS does not guarantee specific timelines or identical results for every individual.
However, Unity Gym stands behind the program through our “Until You Win” Guarantee.
If you complete the full 12-month program, follow the coaching guidance, remain actively engaged with your coach, and do not deviate from your prescribed UMS program, but you have not become pain-free, stronger, more flexible, and in significantly better physical condition,
Unity Gym will continue coaching you at no additional cost until you achieve meaningful results.
This guarantee reflects our commitment to supporting members who are willing to do the work and stay consistent with the process.